GORONY / CLIENT SERVICES
How can
we help?
Find help with your order, choosing a shade, and getting to know Gorony.
Browse the answers10 frequently asked questions.
CHAPTER 01
Orders & delivery
04 answers01Is Gorony open for orders?
Yes. If a product is marked available, you can add it to your bag and place your order.
02Where do you ship?
Available destinations, delivery methods, and rates are shown after you enter your address at checkout.
03How will I know my order is confirmed?
An order confirmation is sent after checkout. A shipping update follows when tracking becomes available.
04Where do I enter a discount code?
Enter the code in your shopping bag before proceeding. Your code is verified at secure checkout, where the final discounted total is shown.
CHAPTER 02
Products & shades
04 answers05How do I choose a color or shade?
Open the product page and choose your color or shade before adding it to your bag. Your selection is shown again in the bag before checkout.
06Why does the product image change for some shades?
Where a shade has its own photograph, the gallery changes to show it. Otherwise, the main product photograph remains visible.
07Why is a shade marked sold out?
Availability is tracked individually for each shade. A sold-out shade is currently unavailable to order.
08Are the products on the collection page current?
Yes. Browse the collection to see the products currently available on our website.
CHAPTER 03
The house
02 answers09What is the founding offer?
Buy one piece and get 15% off with code BUY1SAVE15, or buy two pieces and get 40% off with code BUY2SAVE40. Enter the applicable code at checkout to view the final total.
10Who is behind Gorony?
Gorony is a family-founded beauty house created by Sina Gorony. The S I G crest carries the family name at the center of the brand.
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